Caitriona Creaven takes overall responsibility for the Practice.
The Practice Manager manages all of the business aspects of the Practice such as making sure the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments, manage patient queries and facilitate the smooth running of the Practice to support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition which is used to ensure your call is dealt with by the correct Clinician at the right time.
Medical Secretaries & Administrative Staff
These staff assist in the day-to-day running of the Practice. Their work involves typing up letters, processing referrals, chasing information from other organisations, registering new patients, inviting patients for their routine long-term condition reviews and much more.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.